Contact Us

Polk HealthCare Plan
2135 Marshall Edwards Drive
Bartow, FL 33830

Phone: 863.533.1111
Operations Manager: Jan Howell

Provider Services

Phone: 863.519.2003
Fax: 863.519.2045
Email: phpproviderservices@polk-county.net

  • Provider Orientation
  • Provider Name/Address Changes
  • Provider Complaints & Appeals
  • Provider Contracts
  • Provider Enrolling, Recruitment, Retention

Member Services/Social Services

Phone: 863.534.5387
Fax: 863.519.7938
Email:phpmemberservices@polk-county.net

  • Membership/Member Eligibility
  • Member Education & Outreach
  • Member Complains & Appeals
  • Member Name/Address Changes
  • Social Services

Medical Management

Phone: 863.534.5384
Fax: 863.519.7940
Email:phpmedicalmanagement@polk-county.net

  • Emergency Room Authorizations
  • Hospital Admissions
  • Pre-Service Requests/Prior Authorizations
  • Clinical Appeals
  • Quality & Utilization Management
  • Medical Case Management

Pharmacy

Phone: 863.519.2061
Fax: 863.519.7940
Email: phppharmacyliaison@polk-county.net

  • Preferred Drug List
  • Pharmaceutical Patient Assistance Programs
  • Benefit Limitations
  • Prior Authorization
  • Retrospective Drug Utilization Review

Claims Management

Phone: 863.534.5298
Fax: 863.519.4711
Email: phpclaims@polk-county.net

  • Physician & Hospital Reimbursements
  • General Claim Inquiries
  • Claim Appeals

Fiscal Services

Phone: 863.519.2074
Fax: 863.519.2077
Email: phpfiscal@polk-county.net

  • Forecasting & Budgeting
  • Vendor Reimbursement