
Contact Us
Interim Division Director for Community Healthy and Social Services - Michael Kushner
Mailing and Physical Address
Polk HealthCare Plan
2135 Marshall Edwards Drive
Bartow, FL 33830
Main Line: 863.533.1111
Toll Free: 1.888.742.7622 (1.88.PHC.BOCC)
FISCAL SERVICES
phpclaims@polk-county.net
Facsimile Line: 863.519.4711
Claim Appeals and Denials
General Claims Inquiries
I.T. Systems Administration
Provider Orientation & Education
Remittance Voucher (Explanation of Benefits)
PROVIDER RELATIONS
phpproviders@polk-county.net
Facsimile Line: 863.519.7940
Emergency Room Authorizations
Hospital Admission Authorizations
Health Insurance Portability and Accountability Act (HIPAA)
Medical Case Management
Medical Service Authorizations
Provider Complaints & Appeals
Provider Contracting & Credentialing
Provider Name and Address Corrections
Provider Orientation & Education
Provider Recruitment
Quality & Utilization Management
Risk Management
SOCIAL SERVICES
phpeligibility@polk-county.net
Appointment Line: 863.534.5387
Facsimile Line: 863.519.7938
Client Complaints
Client Enrollment/Eligibility
Client Name and Address Corrections
Client Orientation and Education
Community Education & Outreach
Pharmacy Benefit Management
Primary Care/Medical Home Authorizations
Social Case Management


