Contact Us

Interim Division Director for Community Healthy and Social Services - Michael Kushner

Mailing and Physical Address
Polk HealthCare Plan
2135 Marshall Edwards Drive
Bartow, FL 33830

Main Line: 863.533.1111
Toll Free: 1.888.742.7622 (1.88.PHC.BOCC)

FISCAL SERVICES

phpclaims@polk-county.net
Facsimile Line: 863.519.4711
  Claim Appeals and Denials
  General Claims Inquiries
  I.T. Systems Administration
  Provider Orientation & Education
  Remittance Voucher (Explanation of Benefits)

PROVIDER RELATIONS

phpproviders@polk-county.net
Facsimile Line: 863.519.7940
  Emergency Room Authorizations
  Hospital Admission Authorizations
  Health Insurance Portability and Accountability Act (HIPAA)
  Medical Case Management
  Medical Service Authorizations
  Provider Complaints & Appeals
  Provider Contracting & Credentialing
  Provider Name and Address Corrections
  Provider Orientation & Education
  Provider Recruitment
  Quality & Utilization Management
  Risk Management

SOCIAL SERVICES

phpeligibility@polk-county.net
Appointment Line: 863.534.5387
Facsimile Line: 863.519.7938
  Client Complaints
  Client Enrollment/Eligibility
  Client Name and Address Corrections
  Client Orientation and Education
  Community Education & Outreach
  Pharmacy Benefit Management
  Primary Care/Medical Home Authorizations
  Social Case Management